Thank you for shopping at Balachuri. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.
1. Refund Policy
We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
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Damaged or Defective Products: If you receive a damaged or defective product, please reach out to our support team via Instagram or Messenger as soon as possible. We will provide instructions on returning the product, and upon verification, a full refund or replacement will be issued.
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Incorrect Items: If you receive an incorrect item, please notify us via Instagram or Messenger immediately. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
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Refund Processing Time: Once your return is received and verified, approved refunds will be processed and issued to the original payment method within 3–5 business days.
Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.
2. Return Policy
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Return Period: Returns must be checked and verified directly at the door upon delivery with the delivery agent.
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To initiate a return or report an issue, please contact our team via Instagram or Messenger. Our team will guide you through the process and ensure the item is securely packaged if it needs to be sent back.
Once we receive the returned item and verify its condition, we will process your replacement or initiate your refund.
3. Cancellation Policy
You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact us immediately via Instagram or Messenger. If the order has already been processed, you may need to follow our return policy upon receipt of the items.
Contact Us
If you have any questions about our Refund, Return, and Cancellation Policy, please message us directly on our official Instagram or Messenger pages. We are here to assist you and ensure your shopping experience with us is positive and satisfying.